Adequate proof of damage or incorrect items must be reported within 15 days of delivery. All refund requests must be submitted through Procurement, include supporting documentation, and be recorded within the corresponding purchase order.

Refunds will not be granted for orders arriving late if appropriate lead times are not observed at time of order.

Note: Lead times on items requiring proof approval begin after proof approval is provided in the purchase order comments. You must comment to supplier to send notifications to SYL through Coupa.